传递幸福——ZAPPOS客户服务管理理念

Delivering HappinessSlide 10Customer Service:What we do internally•No call times, no sales-based performance goals for reps.•The telephone is one of the best branding devices available.•Run warehouse 24/7. Inventory all product (no drop-shipping).•5 weeks of culture, core values, customer service, and warehouse training for everyone in Las Vegas office..