Information Use Management and Policy InstituteAssessing Quality in Digital Reference Service..
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Information Use Management and Policy InstituteAssessing Quality in Digital Reference Services:Overview of Key Literature on Digital ReferenceNovember 2001Melissa Gross <mgross@lis.fsu.edu>Assistant Professor and Senior Research AssociateIn association withCharles R. McClure <cmcclure@lis.fsu.edu>Francis Eppes Professor, and DirectorSchool of Information StudiesInformation Use Management and Policy InstituteFlorida State UniversityTallahassee, Florida 32306andR. David Lankes <rdlankes@ericir.syr.edu>Assistant Professor, and DirectorSyracuse UniversityInformation Institute of SyracuseSyracuse, NY 13244
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